Auditors — especially during internal audits, checks, and inspections — can easily identify and describe equipment deviations, even without a technical background. With the smart auditing system acture, they can simply select the affected device directly within the audit. Supporting elements such as photos, videos, annotations, or predefined descriptions ensure that the issue is clearly documented and fully understood by the technician before arriving on site.
By linking non-conformities directly to the correct device — and automatically to its master data in the background — potential ambiguity in later communication is eliminated. The result: fewer misunderstandings, faster resolutions.
acture provides auditors with a live overview of all devices installed within the relevant organisational unit, including key data for clear identification and, where applicable, associated spare parts. When a deviation is logged, all related information is automatically transferred to both the report and the ticket, giving technicians full context before they begin their work.
Real-World Example: Device data just one click away
Whether during a GMP walk-through in a production facility, a workplace safety check in a logistics centre, or a store inspection at the point of sale:
As soon as a non-conformity is identified in connection with a device, piece of equipment, or installation, the relevant component can be selected directly from a list and assigned. If a QR code has been applied in advance, it can simply be scanned. This ensures that all relevant information for resolving the issue is clearly linked — significantly simplifying and accelerating the corrective process, saving both time and costs.
Save Specialist Resources
To reduce unnecessary technician deployments, acture supports the use of guided troubleshooting checklists. These enable on-site teams to resolve simple issues independently, such as checking power supplies or filters, before escalating to technical support, preventing unnecessary site visits just to "turn it off and on again" by a specialist.
This not only accelerates day-to-day operations but also allows technical teams to focus on tasks that truly require their expertise.
Streamlined Device Relocation
From workshop intake and diagnosis to repair, return, redeployment, or disposal — every step is tracked. This fully integrated process ensures that no device is lost or forgotten.
If a device fails — whether at the point of sale or on the production line — staff can simply scan its QR code to trigger a structured workflow, e.g.:
- A pick-up request is sent to the technical team or workshop;
- A replacement device is ordered;
- All relevant parties are automatically notified via ticket and/or email.
The workflow for device transfers can be fully adapted to match the actual physical process. Devices can be registered to their new location — such as a site, department, branch, production line, warehouse, or workshop — via scanning or manual input.
Automatically, tickets are generated as work orders for the workshop, transport or delivery notes are issued, and relevant information is sent to asset accounting. This setup effectively supports inventory management and ensures that any discrepancies can be clearly traced through the device's transfer history.
Strategic Insights for Smarter Procurement
For devices with recurring issues, structured history enables more accurate diagnostics and smarter decision-making, both in the short term and across the equipment's lifecycle.
Over time, the device management module provides valuable insights, such as:
- Which models are most prone to failure
- Which brands require the fewest repairs
- Which locations report the highest replacement rates
These insights support data-driven procurement strategies, helping companies invest in equipment that performs reliably, reduces operational downtime, and lowers long-term maintenance costs.
Lifecycle Management and Strategic Insights
acture goes beyond immediate repair needs – it supports the full lifecycle of equipment. If an asset is deemed irreparable, automated workflows can initiate replacement procedures and coordinate the removal process seamlessly across relevant departments.
Comprehensive tracking of device condition, repair history, and spare part usage provides valuable strategic insights. Over time, this data informs smarter procurement decisions, improves asset management, and strengthens budget planning. The result: enhanced operational efficiency and tighter financial control.
Transition with measurable added value
Transitioning to such a smart approach delivers measurable operational and financial advantages:
- Minimises redundant communication and follow-up efforts
- Ensures technicians arrive fully informed and equipped
- Improves traceability and compliance documentation
- Reduces downtime and operational disruptions
- Preventive maintenance helps uphold compliance with standards like HACCP, GFSI, IFS, BRC, ISO 22000, ISO 9001, and others
Unlike conventional processes, both external contractors and internal technicians receive a complete information package. This includes detailed device data, multimedia documentation, standard troubleshooting procedures, and clearly defined task assignments.
