The leading Swiss discounter Denner uses nextVision acture to audit its more than 850 branches. This ensures that Denner's strategic priorities are also implemented in the long run. All stores are audited at frequent intervals using a sophisticated point system. Discrepancies are noted using multimedia documentation and calls for action are automatically forwarded to the responsible department.
All audit reports and higher-level management reports are automatically created and sent in the language of the recipient - an important feature in a country where three languages are spoken, depending on the region.Mobile Store Audit - the efficient way
During an extensive check of a store by our security service, we save an average of 60 minutes of working time per visit.
Simon Birrer, Security Advisor Denner AG
Sustainable Growth Is No Accident
As the leading discount supermarket in Switzerland, Denner pursues a proactive digitisation strategy. In collaboration with the nextVision Group, the innovative 'Denner Service Management' project has now been successfully implemented. Denner consistently applies the discount concept and focuses on the implementation of important strategic factors relating to the customer experience, right at the point of sale. The various specialist departments within and across the branches regularly carry out checks and audits to ensure full compliance with these long-term strategic decisions, continuously optimising processes as these checks are performed. Based on the specific scenario, the results of the audit are automatically sent to the responsible employees in their own language so they can react immediately, if necessary.
Digitally Integrated Store Audits
As part of the digitalisation strategy, the complex requirements of all departments for checks, audits, and data collection on-site were analysed in great detail to create a catalogue of system requirements. With the flexible nextVision acture system as a basis, the entire process has been reengineered and developed into an innovative and tailor-made mobile software solution. Today, the various departments check all relevant points using a tablet device. All evaluations are carried out quickly and reliably using a traffic light system. All required master data from the host system is updated within the app on a daily basis. In addition to audits, the control and maintenance of master data, for example, for the safety equipment present, are now fully integrated into the process.
Significant Cost and Efficiency Advantages The auditors are convinced of the simple and systematic evaluation and documentation during their tour of the store using the acture app. The previously necessary reprocessing of collected data is now no longer needed. The audit is completed with the auditor's signature. An extensive check by the security service saves an average of 60-70% of working time throughout the store visit and follow-up period. |
Erlenweg 6 | 6312 Steinhausen
Switzerland | +41 41 850 85 67
PO Box 1111 | Broadbeach 4218
Australia | +61 45 128 22 28
