Discovering Insights | Dashboards, KPIs, and Trends

Managers need a consolidated view of their business operations. Meaningful charts, key figures, and benchmarks provide an easily understandable overview of crucial business areas and processes. For instance, in a retail company, a dashboard could be used to monitor the results of store audits. Key figures such as hygiene standards, product availability, and customer satisfaction can be visualised and analysed. Such dashboards enable management to identify trends and proactively take measures to improve store performance.

The presentation of data must be tailored to the structure and requirements of the organisation. Each department or sector has specific information needs. For example, the quality management department of a food producer needs detailed data on product quality and safety. By having this specific information presented in a format tailored to their needs, they can effectively develop strategies for quality improvement.

Direct access to individual data and audit reports is crucial for effective root cause analysis. This allows those responsible to quickly respond to specific issues. In a restaurant chain, for example, audit reports on food safety can be directly accessed to identify specific deviations such as improper food storage or cross-contamination and to address them immediately.