When a non-conformity occurs—whether it's a deficiency identified during an audit, a customer complaint, a regulatory violation, or a recurring equipment issue—what matters most is how quickly and effectively it is resolved, and how sustainably the solution is implemented.
These corrective and preventive actions are optimally supported by the smart auditing system acture through its integrated Workflow Engine.
Using flexibly configurable workflow dialogues, all relevant information is captured in a structured way, routed to the responsible parties based on rules, and integrated into approval and communication processes—all fully documented, of course.
The Workflow Manager integrated into acture transforms fragmented follow-up processes into a streamlined, traceable workflow focused on problem resolution and continuous improvement. Tasks are created, assigned, and tracked automatically—every step is thoroughly documented, and every responsibility is clearly defined.
Managers no longer have to manually follow up on updates or gather information laboriously from emails and spreadsheets. Everything is centrally controlled, intelligently managed, and communicated in a recipient-specific and multilingual manner.
Flexible Rules for Complex Realities
Real-life scenarios aren't one-size-fits-all, and neither are the processes. Smart auditing makes it possible to define workflows based on specific business logic - whether an organisaion is managing a quality improvement plan, a HACCP risk review, or recurring GMP deviations.
Tasks can be triggered by audit results, manual inputs, or third-party events. Based on predefined rules, the system automatically involves the necessary departments - quality management, maintenance, operations, suppliers, and more. Conditional branching, deadlines, and reminders are all built in to ensure progress without micromanagement.
As tasks move through the workflow, everyone involved stays informed. Auditors know when actions have been completed. Managers can oversee progress at a glance. And responsible individuals are automatically notified of what's expected, by when, and why. All actions are logged, all deadlines are tracked, and all documentation is stored securely. That means total transparency.
Optimised Processes
Each completed workflow adds to a growing knowledge base. Over time, acture allows organisations to identify patterns, track resolution performance, and pinpoint areas for long-term improvement.
Need to know how many corrective actions were completed late last quarter? Or how often a particular non-conformity type recurs across locations? The information is there - ready to support continuous improvement and provide a clear basis for decisions at every level of the organisation.