Our company has grown based on a philosophy of impeccable customer service and the ability to offer our clients professional advice regarding their operational needs, and how technology can serve to streamline processes. This is the basis upon which we have developed the software components that make up the acture product.
We are seeking to establish a high quality partner network that honours our good reputation and contributes to our global reach with a dedication to polite and professional service as the highest priority. Our focus is on long-term client relationships and this must be reflected in every single interaction with prospective or existing clients.
Client Engagement Overview
Engaging potential clients for acture begins with the identification of promising leads based on an initial assessment whether the product could be of value to the client. We establish a helpful and informative pre-sales relationship to assess the value potential of acture for a prospective client.
Upon contacting the potential client, it is important to gain an understanding of the client's processes and the value potential of acture from the perspective of the client, whilst introducing the software as closely to the client's industry needs as possible. At this point, if not earlier, it is important to qualify whether acture Basic, Standard or Pro are best suited to the client's needs at this point in time. It is important to guide the client's representative based on his or her level of expertise and priorities, providing detailed responses to specific questions about the product.
We seek to engage the client by showing a live demonstration of the product (ideally remotely) to clarify the workflow and discuss expected operational efficiencies gained to understand where the return on investment potential lies and which ongoing issues acture would address, which is a powerful incentive once the benefits are understood.
Once a client proceeds with a purchase, it is necessary to gather the information required to set up the system initially and oversee the implementation phase until the client is able to use the software productively.
Partner Leads
Any lead registered by a distribution partner in the nextVision CRM is allocated to the respective partner and that partner is eligible for the contractually agreed sales commission for that account, provided the partner is actively managing the sales process. The lead must be within the agreed geographical area and/or industry sector allocated to the partner and have demonstrated an interest in the product.
The lead acquisition process is largely at the discretion of the partner, however, it must comply with local regulations and follow a personal and selective approach, rather than mass marketing attempts. This process is to be coordinated with nextVision.
Support Material
nextVision provides sales support via the active Partner Portal, where further product information and marketing collateral, as well as a live demo system, can be downloaded. Our technical support and management team are always available to assist.