To facilitate the new client acquisition process, we will draw upon two existing and high profile nextVision acture Pro reference clients: Denner AG, Switzerland's largest discount supermarket and third largest supermarket chain, and Valora Group, controlling 2700 retail and service outlets, with a focus on convenience food outlets across Europe.
Both reference clients are considered acture Pro clients due to the high level of integration and customised programming beyond the core features present in the Basic or Standard software suite. Profiles and examples from each reference will also be available in case study form as marketing collateral.
Supermarket Reference | Denner AG
Founded in 1860, Denner AG is Switzerland's largest discount supermarket chain and part of the Swiss Federation of Migros Cooperatives (which in turn is the country's largest retailer, largest supermarket chain and largest employer). Denner AG, with 822 stores serving 115 million customers per year, is the country's leading discount store and managed to increase its annual revenue every year over the past 8 years. This strong performance is due to a commitment to fresh products and efficient business processes.
Denner operates over 550 managed outlets and approximately 300 partner outlets and is always in direct proximity to their customers. Inside the newly outfitted stores, freshness and the availability of a broad selection of goods are a priority.
Denner AG uses nextVision acture Pro to ensure this efficiency extends to keeping every customer touch point in perfect order. Our software is utilised across different departments with their differing process and feature requirements to ensure customer satisfaction, quality and security across the outlets and warehouses:
- Sales Department: Auditing adherence to corporate appearance and product presentation. Assessment of product availability based on a sophisticated scoring system.
- Fresh Food: Checking and documentation of fresh food selection such as fruit, vegetables, baked goods, meat and fish. Assessment and training of sales staff regarding competency and friendliness.
- Quality Management: Quality audit based on relevant quality standards, such as HACCP, GMP, as well as company internal standards with grading system and automated identification of corrective measures or training requirements. Calls to action are automatically given to those who are responsible using an integrated ticketing system.
- Security Department: Checking, evaluation and and detailed data collection for all security related factors, such as theft prevention, locking systems, fire safety, and more. Important measures are automatically triggered, documented and followed up.
- Warehouse Quality Management: Quality control of all products within the catalogue with automated assessment and reporting to responsible personnel.
Denner auditors are utilising our tablet-based acture Pro solution for transparent controlling to ensure these priorities are implemented on a long-term basis. All stores are frequently and neutrally assessed. Discrepancies are documented via a variety of media and calls to action are automatically forwarded to the responsible department. All audit reports and higher level management reports are automatically generated and sent in the respective recipient's own language - an important factor in a country where 3 official languages are spoken based on the region.
Visit the official website of Denner AG: https://www.denner.ch
Convenience Food Reference | Valora Group
The Swiss Valora Group, controlling 2700 sales outlets at highly frequented locations in Europe, relies on nextVision acture Pro to identify, document, and manage the rectification of any issues.
The various brands of Valora Food Service with a focus on convenience food have not only fully integrated our auditing solution into their operations, but also evolved their processes over the years through various customisations, carefully planned and implemented in collaboration with our dedicated development team.
Our mobile auditing solution enables the detailed controlling and documentation of each fresh food outlet to implement and maintain the company's high expectations and standards across all locations. Any deviations are automatically reported to the responsible parties to facilitate the immediate initiation of countermeasures, ensuring impeccable customer experiences at every single location or franchise.
External specialists and service providers receive orders for repairs and troubleshooting automatically and without delays. As a result, all necessary measures - regardless of the location of the store - are prioritised and implemented in the shortest possible time.
After a number of years with nextVision, Valora Food Service is now utilising a bespoke and uncompromising solution with acture Pro. For example, the integration of appliance identification, such as the various ovens or coffee machines, enables reporting specific to the piece of equipment down to the spare part affected. The technical service receives notifications as a prioritised ticket on a smartphone or tablet and can efficiently attend the issue.
Visit the official website of Valora AG: https://www.valora.com